Returns & Refunds
If there is something with which you are unhappy, you have 15 days to return an item, from the day you receive the order. If there’s a problem with the item (defective item), you have 60 days to return it, from the day you receive the order. Please note that it’s not possible to return the item if you remove the labels.
First step: FILL IN THE RETURNS FORM ONLINE:
Login via the rodilha.com website.
Choose the option “My Account” on the site.
Choose the item(s) that you would like to return and tell us why by choosing one of the options available.
Second step: AWAIT CONTACT
Wait to be contacted after 24 hours by telephone or email in order to book a collection. Please check that your contact information is up to date.
Third step: PLACE THE ITEM IN THE BOX
Use the box in which you received the item or other cardboard box that is not damaged.
Close and seal it with sellotape.
Make sure that the box does not have any labels, adhesive or other materials of former purchases and place the Returns label that you received in the box of the original order.
Please note that if you don’t find a return label in your box, that means you should support the expenses of the return.
Fourth step: Defective item
We refund you if there’s a problem with the item that is of our responsibility we will full refund you or we give you the return fees + new item for free.
Fifth step: REFUND
We will send you an email receipt confirmation after receiving and analyzing your returned product. Refunds will be issued to the same payment method used to make the purchase. For payments with a cash point reference, the refund will be issued by bank transfer within 15 working days.
If you wish, please contact our Customer Care team via:
Phone: +351913660300
Email: ora.pois@rodilha.com
Rodilha at Facebook and Instagram
Orders & Deliveries
rodilha.com are delivered between 9 a.m. and 7 p.m. In the delivery day someone should be at the destination address. If not, a post card will be left in your mail box and you should pick your order in the place you’ll find there.
Rodilha offers:
Europa:
Portugal
Free delivers for orders > 45€ (final amount)
The Rest of the European Union
Free regular delivers for orders > 65€ (final amount)
Outside European Union:
Free regular delivers for orders > 125€ (final amount)
| PORTUGAL | Delivery time |
| Home delivery | 5 a 10 days |
| Home delivery (Islands) | 10 a 15 days |
- The days mentioned before are Working days
- Orders are sent in 48 hours (except for unpredicted events like catastrophes or disease).
| EUROPE | Delivery time |
| Home Delivery (Within the European Union) | Depends on the contry |
| Home Delivery (Outside the European Union) | Depends on the contry |
-The days mentioned before are Working days
- Orders are sent in 48 hours (except for unpredicted events like catastrophes or disease).
| THE REST OF THE WORLD | Delivery time |
| Home Delivery | Depends on the contry |
-The days mentioned before are Working days
- Orders are sent in 48 hours (except for unpredicted events like catastrophes or disease).